Refund & Cancellation Policy

Last Updated: April 2026

At Complete Player Lab (CPL), we operate on a structured session-based system to ensure fairness, consistency, and high-quality training for all athletes. The following policies apply to all sessions, packages, and memberships.

Key Policy Highlights

•24-hour notice required for cancellations
•Sessions must be used within their active period
•Session credits are non-refundable once used

Session Credits

All training sessions are sold as session credits.

•Session availability depends on the training package or membership selected
•All sessions must be scheduled through the CPL booking platform
•Session credits must be used within their valid timeframe and cannot be held indefinitely

Session Expiration

•Session credits must be used within the active billing period or within one month of purchase, unless otherwise approved
•Unused sessions do not roll over and will expire after the valid period

This ensures fair scheduling opportunities for all athletes.

Cancellation Policy

•Sessions must be cancelled or rescheduled at least 24 hours in advance
•Cancellations made within 24 hours will result in the session credit being used

This policy allows CPL to manage scheduling, facility usage, and availability for other athletes.

Late Arrival

•Athletes arriving late may still participate in the remaining session time
•Sessions will still end at the originally scheduled time

Coach Cancellation

If CPL or the coach must cancel due to illness, facility issues, or scheduling conflicts, the athlete will:

•Receive a full session credit
•Be given priority to reschedule

Refund Policy

Training sessions are generally non-refundable once used. Refunds may only be considered if:

•A session package has not been used
•A verified medical issue prevents participation
•A scheduling conflict cannot reasonably be resolved

All refund requests must be submitted in writing and are reviewed on a case-by-case basis.

Payment Disputes & Chargebacks

By purchasing any CPL services, the athlete and/or parent agrees to these policies. If there is an issue with a charge, CPL must be contacted directly before initiating a dispute. Unwarranted chargebacks after receiving services may result in:

•Suspension of account access
•Removal from future sessions
•Additional administrative fees

CPL reserves the right to provide booking records, session attendance, and policy acknowledgments to payment processors in response to disputes.